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Many people seems to forget that communication is a two-way process, i.e. talking and lintening. Unknowingly many feel as if they had communicated better when they did a lot of talking. Just imagine two people behaving like this at the same time. There will always be one sure outcome - breakdown of communication.
In the work place communication is indeed very important. Effectively this means listening is very important. Anyone can talk about what he wants or his ideas but if no one is listening, it would be just throwing some of your mint condition food in the bin.
Here are some effective tips in developing listening skills:
1. Give your 100 percent attention to the person talking to you.
2. Listen with tabula-raza mind. In other words get rid of your prejudice.
3. Let the other person finish. Jot down important points that come in your mind rather than interupt.
4. Look at the person you are talking to in the eyes.
5. If you hear something you personally don't like, keep yourself from reacting at once. Give some time to think ponder about the issue.
. . . and remember, you must be able to know the difference between hearing and listening.
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